General

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Prompt-it® Teleprompters Ltd. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions. We may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

All prices listed on this website are subject to confirmation. We will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. The same applies to shipping prices – some areas (such as rural areas) may incur additional costs.

We reserve the right to limit the quantities of certain items which you, your family or any group can purchase. We will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, we are not be responsible for any delays in delivery which are beyond our control. If goods are not available or there is a delay in delivery we will notify customers as soon as possible.

Goods are shipped via Hermes or Parcel Force (depending on your location and choice). Once Payment has been received and processed, goods will be shipped as indicated in our “delivery terms”. We will notify you if any delays are to be expected.

Privacy

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have signed up as a customer on our website
  • You subscribed to one of our newsletters
  • You have purchased one of our products

We use the information that you have given us in order to fulfil your order and contact you should we need to, to offer customer service or rectify any issues that may occur. We may also contact you for feedback or reviews.

We do not share this information with any other organisations or individuals, other than those directly involved in the operation of Prompt-it Teleprompters (for example our fulfilment warehouse).

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting us via our website’s contact form.

Your information is securely stored. We keep the information you supplied to us via our website for an indefinite period of time on our website’s database.

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Security

Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorised party as long as your browser supports the use of encrypted data transmissions.

Fraud prevention

In order to protect you and us from fraudulent transactions, we may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. We also reserves the right, at our discretion, not to ship items ordered or purchased on this website to certain addresses.

Refunds policy

We will refund if the product you purchased if it:

  • doesn’t work, breaks down or develops a serious fault soon after you buy it
  • is not right for the job it’s meant to do
  • is different from the description you were given, or
  • is different to the sample you were shown.

If any of these things happen to the product we will give your money back if you return it with the receipt (invoice). Alternatively you may agree to exchange the product or have it repaired.

We will NOT refund if you:

  • change your mind about a product (e.g. if you don’t like the colour or it isn’t the right size)
  • knew, or should have known about a fault before you bought it
  • don’t have proof that you bought it (e.g. a receipt), or
  • broke or damaged the product by being careless or not following the instructions.

Customs/import taxes & duties

There is no added tax to any purchases made in the UK. All our prices include VAT. For international orders (outside of UK) most countries require payment of customs & import tax/duties. The product is sold by us (in UK) to international destinations (outside of UK) without any added tax (such as VAT). This means you will probably have to pay that tax when the product arrives in your country. Customs will usually contact you and require payment before the product is released to your location. We are not responsible for, nor can we offer any specific advice, regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Your greedy bank may charge you extra

Don’t we love banks and their fees? Not so much!!! Your bank may charge extra fees for international processing and conversion rates may be different form the time you place your order and the time your bank processes the payment. This may work in your favour or not.

Please contact your bank first if there are any discrepancies between the amount you see on your invoice and the amount you see in your bank account transactions. Prompt-it® Teleprompters do not charge extra fees and we do not receive more money than displayed on the invoice (in fact, we get quite a bit less as everyone seems to take a piece of the action!)

Thank you

We are committed to offering a great product and excellent service. If you have any comments or would like to know more, please contact us through our website contact form.