FAQs

First, you will need to map the buttons. We have created an instructional video for this, click here.

Without the glare cover, all lights (ceiling, studio lights, etc.) will show reflections on the beamsplitter glass and your video will look bad. The glare cover prevents these reflections.

Well, this depends how far you are ;)

We will prepare and ship out your order within 48 hours. We prefer to ship with Hermes or ParcelForce.

At the moment, Prompt-it Teleprompters UK only ships within the UK.

Yes, the thin film optical coating provides the reflective surface for the script. Also, ordinary glass has a green tint which will affect all your footage. The beamsplitter glass is colour-neutral.

The glass used with prompt-it® Teleprompters has dual view with reflection and transmission of light. 70% light transmission and 30% reflection (70T/30R). It has an optical thin-film coating on one side that reflects and transmits light waves that fall upon it at a specific ratio. prompt-it® beamsplitter glass is high quality and true-to-source colour of both reflected and transmitted light. prompt-it® beamsplitter glass is also specially designed both for interior and exterior applications. The process to create this special glass is complicated and time-consuming, therefore it is expensive and should be treated with care (like your camera lens).

The results are better. You can stand closer to the teleprompter and your audience will not see your eyes moving so much from left to right. The glass is also more portable, lighter and stronger.

The sticker magic

Up until 2021, we put a blue dot on the corner of the glass. The side of the blue dot is the side that faces the talent (the human presenting).

After 2021, we added two little stickers, on each side of the glass. One sticker has a smily face, the other a camera icon. So it is easy for you to figure out which side is which.

Lost the sticker?

A simple reflection test on the glass will indicate which side faces the camera and which side faces the presenter. Put your fingernail against the bottom of the beamsplitter glass. If there is a gap between your nail and the reflection (about 3mm) of your nail, then that side faces the camera. If you turn the glass around and do the same process, then your fingernail should be right against the reflection (no gap); this side faces the presenter.

Still not sure? Watch this:

If you are standing very close (within 50cm to 1m of the glass), and your tablet brightness is set to maximum, you will see slight ghosting. This is normal. Decrease the brightness of your tablet and step back to a reasonable distance (approx. 2m) and the ghosting will no longer be visible. If the doubling of the text is still really visible, then you may have the glass set up the wrong way around.

Your prompt-it® Teleprompter comes with a beamsplitter glass cleaning kit. To ensure your beamsplitter glass stays clear, it will need to be carefully and regularly cleaned.

• NEVER use ammonia-based cleaning agents, strong alkalis, acids, detergents with fluoride or solvents on your glass as they can damage the special coating.
• Always use a soft, lint-free cloth to wipe any spots.
• Keep the glass spot-free & dry. Spots will stain the special coating. If any liquid falls on the glass, clean it off immediately. Otherwise you will end up with dirty circles on your glass.
• Clean the glass after every use. This ensures it stays clean and free of stains.
• Don’t handle with greasy or dirty fingers.

Always keep the beamsplitter glass in a dry and UV-protected environment. We strongly recommend you keep the beamsplitter glass in the supplied black protective sleeve whenever it is not in use. It is not recommended to put any kind of stickers on the beamsplitter glass because you can damage the coating when removing the sticker.

1. Place it on a soft surface. You can use the glare cover provided in the prompt-it® FLEX kit.
2. Take the ammonia-free spray bottle from the cleaning kit and spray once or twice on the beamsplitter glass. Using the squeegee, push backwards and forwards, up and down the glass to clean it. Make sure that the surface is completely dry before cleaning the other side of the glass.
3. Lay the black beamsplitter glass sleeve next to the beamsplitter glass and slide the beamsplitter glass back in the sleeve, carefully, without putting fingerprints back on the glass.

For the MINI, use ammonia-free windex or ammonia free window cleaning agent (not included) and the supplied cleaning cloth.

We sell replacement glass for the FLEX, just click the link to place an order Replacement Glass.

The Prompt-it FLEX Teleprompter can take tablets up to 30cm length (portrait mode). This means you can fit the iPad Pro 12.9″ on the FLEX.

Yes. The text will reflect off the Beamsplitter Glass, so it needs to be “reversed”. An app will reverse the text for you, allowing you to read the script while it’s scrolling down.

No, our teleprompters don’t include an app. We’ve specialised in the hardware.

No, we do not. However familiar we are with the various apps, we are not the makers of the software. We have a lot of experience using apps and are comfortable sharing our knowledge, but we recommend contacting the app developers directly for questions.

1. Teleprompter Premium
2. Promptsmart Pro

Although there are many great apps available on the App Store, Teleprompter Premium is the one we use and love. It is reliable and effective. You can remote control the iPad from a second iPad or iPhone, control text size, speed, start/stop, etc.

There are plenty of apps out there. A word of caution with Android apps: they are simply not as advanced as Apple apps unfortunately. The Android versions have some bad reviews due to their lack of reliability, so we always recommend the use of Apple apps if possible.

• Nano Teleprompter
• Oratory
• PromptSmart Pro (has quite some negative reviews relating to the voice recognition system)
• Teleprompter Premium (please note the remote controlling option is not as good with Android as it is with iOS).

There are many other apps, so take some time and test them out. Let us know if you come across any new apps or hidden gems we haven’t seen yet :)

Yes, you can! The FLEX comes with a remote control. However, some apps allow you to remote control the text using a 2nd device, which we find is very user-friendly and much easier. If you are using Teleprompter Premium or Promptsmart Pro, you will be able to do this with a 2nd device. You can link the two devices, typically iPad and iPhone, via bluetooth or wifi. You can remotely control the text speed, size, upload scripts, etc.

This is quite easy, simply type >>> into the script and it will create a cue point. This is great as you can write your cue points into a Word Document or Notepad, and the cue point exists as soon as you import it into Teleprompter Premium.

No. Why??? we hear you scream! Well, not everyone needs a stand or tripod, so including one with every teleprompter would be a waste of money. In addition, shipping of stands and tripods increase the shipping costs quite a bit. So head to your local video store, and you can buy a stand or tripod. Chances are that you already have a stand or tripod that will suit perfectly.

Most light stands or tripods will work, just make sure that it can does these following 2 things:

1. It can hold the weight of the FLEX teleprompter (including the device such as an iPad), and
2. It reaches high enough if your talent is standing (your camera will be eye-height, so your FLEX must be as high)

Yes, but you will need to purchase a rig separately. Currently Prompt-it Teleprompters Ltd does not sell a rig kit in the UK. Remember that each setup is different, so you will need to test for your particular setup. If you currently have a rig system, simply follow the manufacturer’s instructions before mounting your prompt-it® teleprompter on the rig.

This is quite easy, simply type >>> into the script and it will create a cue point. This is great as you can write your cue points into a Word Document or Notepad, and the cue point exists as soon as you import it into Teleprompter Premium.